Privacy policy
Last updated 24 October 2026.
We keep only what we need to guide your child, we never sell it, and you can ask us to delete it at any time.
This policy explains how School2Success LLP ("School2Success", "we") handles personal data under India's Digital Personal Data Protection Act, 2023 and other applicable law.
What we collect
- About the parent: name, email address and mobile number (to sign you in and reach you).
- About the child: first name, class, date of birth (only to know whether a parent must agree), quiz answers and results, reflections, questions, try-the-job story endings, session attendance and progress through episodes and the route.
- Payments: plan, amount and date. Card and UPI details are handled by Razorpay; we never see or store them.
- Technical: basic device and error information to keep the app working.
Children, and students aged 18 or older
For a student under 18, a parent or legal guardian agrees before we record anything, and confirms they are 18 or older. They can withdraw at any time. Guides talk to families only inside the app, where parents can see every message. We do not show ads to children or track them for advertising.
A student who is 18 or older and in Class 12 agrees for themselves, with their own email, and the account is theirs: parents don't see it unless the student shares it.
When a student turns 18 under a parent's account, the parent sends them a one-time link. The student signs in with their own email and either agrees for themselves, so the family account keeps running for them, or has everything about them erased.
Before anyone agrees, we show a short notice listing exactly what we use and why, in English, Marathi or Hindi. You can read it any time at school2success.in/notice. We save which version you saw, when, and in which language.
Why we use it
- To show quiz results and match your child with a suitable guide.
- To provide career videos, sessions, answers, reports and the route.
- To contact you about your plan, sessions and your child's progress.
- To handle payments, refunds and legal obligations.
Who can see it
- Your family, on your own account.
- Your child's guide (and a covering guide when yours is away), for your family only.
- A small admin team, to fix problems. Our sales team sees only the child's first name, class, top career area and your contact details.
- Service providers that run parts of the service for us, bound to use data only for that purpose: Supabase (database and sign-in), Cloudflare (website), Bunny.net (video), Razorpay (payments), Google (email), Groq, Cloudflare or Anthropic (whichever runs the AI career library, see below), and Meta (WhatsApp, if you choose to be contacted there).
- If a School2Success partner brought your family to us (through their link, or because you added their code under Who helped you in the app), they see your child's first name, class and plan, and your phone number, so they can follow up. They never see quiz answers, questions, notes or reports.
We never sell or rent personal data.
Disha, the AI career guide
Disha is the AI career guide in our app. It is an AI, not a person. When you ask Disha a question, we send the question, your child's class and top career areas, what they have done in the app (careers watched and how far, careers saved, the next step on their route), and pieces of our own checked career content to the company that runs the AI model for us: Groq, Cloudflare (Workers AI) or Anthropic, as chosen by our team. We never send your child's name or your contact details. We use each one only to run the model: with Groq we turn on zero data retention so nothing is kept; Cloudflare says it does not use what we send to train models; and under Anthropic's commercial terms, what we send is not used to train their models. When our checked content doesn't cover a question, the answer is marked as general guidance and gives no exact fees, cut-offs or dates. Questions and answers are saved in your account so you can read them again; your child's guide can read them too, to help. The monthly summary for parents is written only from your child's activity in the app. With Signature, if you add your child's latest marks, strong subjects, interests and city, the assistant also uses those to make answers fit; you can change or clear them at any time. The yearly budget you enter for the college match is used for that one search and is never saved.
If you apply to work with us
When you apply to become a School2Success sales partner, we collect your name, email (confirmed with a code), mobile number, city, district and state, the languages you speak, how you would like to work (and, for a shop or clinic, its name and kind), what you do now and anything you choose to tell us. We use them only to review your application, call you and, if you are onboarded, set up your Team Portal account. The founders and the team manager reviewing your application can see them. We record which pamphlet or event brought you, so we know where to hire. If you are not selected or you withdraw, your personal details are removed after 180 days; you can ask us to remove them sooner from the Contact page. Once you are onboarded, your partner agreement explains what we keep. There is no joining fee, ever.
How long we keep it
While your account is active. If you withdraw consent and ask us to erase your data, we stop using it at once and finish erasing it within 30 days. We keep payment records, without personal details, for as long as Indian tax law requires.
Your rights
- Get a summary or copy of the data we hold about your family.
- Correct anything that is wrong.
- Withdraw consent and have your data erased.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
Withdrawing is as easy as agreeing: use Your privacy choices (sign in with your email) or the app (Account, then Privacy). There you can also switch off the optional updates about new careers, events and offers. For anything else, write to us. We reply within 7 days.
Security
Data is encrypted in transit, access is limited by role, every staff change is logged, and staff accounts sign out automatically after inactivity. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
On your phone. The app keeps a copy of the screens you last saw, so it opens without internet, and where each video was paused. These stay in the app's private storage on that phone and are deleted when you sign out.
Grievance officer
Grievance Officer, School2Success LLP: school2succss@gmail.com. We reply within 7 days. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.
Changes
We'll post updates here and tell you in the app about important changes.